My poor Abby Cadabby is being replaced.
While on my Revel “pump break” from the beginning of August until this week, I did as always had and removed the battery and stored it back in the box with all of the Revel component parts. This week, when I pulled it back out, I simply put the battery back in, set the time and date, entered my basal rates and such, and went on about my business. No big deal right?
Last night, I decided to upload my pump just to see how the past two days had been since being on it. I plugged in my CareLink USB and went through the process to upload, and it failed. Thinking it must have just lost signal, I clicked the button that was going to “retry” the process. Failed. So, I checked my pump, checked the USB connection, and tried once more. Failed again. I even restarted my computer thinking maybe something was going amiss inside of the computer parts and just needed to be reset. Nope, the upload failed twice more. I contemplated calling into the 24-Hr help line, but then again, being raised the way I was – that it’s impolite to call after 9pm unless it’s an emergency – I decided not to because it was 10:45pm and I didn’t want to be a bother over something that seemed minor in comparison to a pump just not working at all. But I sat there… freaking out that something was wrong with my pump or I was doing something wrong upon upload (which I couldn’t figure out because I had done this process MANY times before). So, I called.
The lady I spoke with was VERY nice. One thing that I do like about their help line is that I don’t get a “Peggy”. I get a person who can talk and understand me just as well as I do them. That means A LOT to me. So, I described my problem and the representative walked me through where to look for some error codes in my pump… specifically A21 and A17… both of which I had. What do those mean? WEEEEEELLLLLLL…. Because I had removed the battery for such a long time, it caused a problem with the pump’s internal memory, causing all of my data to be unretrieveable. So, she made a record of what happened and had a replacement shipped out last night… at 10:45pm…..
And guess what?
Yeah. That’s right. I’m going to have it TODAY! By LUNCH break!
Support to door in less than 24 hours!
That, along with the super rep who I can’t for the life of me remember her name but I’ll always remember how very very nice she was, helps me feel better about my battery mess-up. Oh, and a tip she shared with me last night – if you’re on the Revel and you’re thinking of taking a pump break, keep the battery in and set the basal rates to as low as they can possibly go and turn off your alarms. Just be sure to remember to reset everything as you had it when you go back on it.